Terms and Conditions
Please read our policies before booking to provide you with a better service and avoid any confusion:
Reservation Policies
- Go to the Book Now button and check the availability of schedules, select the one that suits your needs.
- All Permanent Makeup services require a NON-REFUNDABLE booking fee of $150 to book then the balance is due at your first appointment and a deposit of $100 is required for touch-up appointments. For all other services such as eyebrow styling and tinting, eyebrow and eyelash lamination and eyelash extensions a 50% NON-REFUNDABLE deposit is required and the balance must be paid once the service is performed.
- We do not accept appointments by email or social networks.
- You can reschedule your appointment with a minimum of 24 hours.
- After confirming with the specialist about the materials and styles used before starting the service, customers should be responsible for the unsatisfied choices and decisions made by themselves. We can only fix the lashes for customers for free within 2 days after in-store service if there is any technical problem caused by our specialists.
- In the case of micropigmentation, if you are a new client, please arrive 10 minutes late to complete information and forms.
Please read the “Pre and After Care” of the treatment that is available on our website. If on the day of your appointment we cannot perform the treatment due to any contraindication shown there, a fee of 50% of the total of your service will be charged. - We work only by appointment.
Refunds:
- There are no refunds. In the case of extensions, if an allergic reaction occurs, a courtesy removal of the extensions will be provided.
Late Policy:
- We love to respect the time of our clients and our specialists, which is why we greatly appreciate our clients for arriving on time for their appointments to ensure sufficient time for quality results.
- Clients arriving more than 10 minutes late will be charged a $10 fee and if they are more than 15 minutes late they will be asked to reschedule their appointment, as accommodating clients who are late can be inconvenient for future appointments from the specialist. While we will do our best to accommodate you, please understand that your appointment may be rescheduled at our discretion.
Cancellation / No Show Policy
- Please respect your appointment, if you must cancel or reschedule, do so at least 24 hours before your appointment to avoid losing the deposit. If you do not reschedule you will lose your deposit and any other future appointments will require another full deposit to secure your appointment.
- No-shows will be charged for importation paid as a deposit.
- Clients who have not shown up for past appointments and wish to schedule new appointments will be asked to pre-pay for full service.
- All appointment cancellations must be made online. Appointment cancellations via email or social media are not accepted.
Remember during your appointment:
We strive to provide you with a unique and relaxing session without distractions so:
- Come with comfortable clothing.
- You can use the bathroom before starting your session.
- Please do not use the phone during your appointment.