PRIVACY POLICY

 

Last Updated: September 1, 2026

Fran Brows Studio (“Fran Brows Studio,” “we,” “us,” “our,” or the “Business”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and the choices available to you regarding your personal information.

This Privacy Policy applies to information collected through:

  • Our website;
  • Facebook and instagram forms;
  • Meta lead ads;
  • Whatsapp and whatsapp business;
  • Telephone calls;
  • Text messages;
  • Email;
  • Contact forms;
  • Appointment booking platforms;
  • Social media;
  • Direct communications with fran brows studio;
  • And other digital services related to our business.

By using our website, submitting a form, contacting us, or voluntarily providing personal information, you acknowledge that you have read this Privacy Policy.

1. Fran Brows Studio Contact Information

Fran Brows Studio
734 Holcomb Bridge Rd Suite A
Norcross, GA 30071
United States
Phone: 470-607-0069
Email: hello@franbrowstudio.com
Website: franbrowstudio.com

2. Information We May Collect

Depending on how you interact with us, we may collect the following categories of information.

Identification and Contact Information

  • First name;
  • Last name;
  • Telephone number;
  • Email address;
  • City or general location;
  • Preferred language;
  • And other contact information you voluntarily provide.

Service-Related Information

  • Requested service;
  • Aesthetic preferences;
  • Eyebrow, lip, eyelash, or other beauty goals;
  • Previous microblading, micropigmentation, or permanent makeup;
  • Desired procedure timing;
  • Budget range;
  • Availability;
  • Form responses;
  • Appointment-related information;
  • And other information you voluntarily provide.

Photographs and Files

You may voluntarily provide photographs or images so that we can visually evaluate a service, previous procedure, or desired result. These photographs may include eyebrows, lips, eyelashes, previous permanent makeup, areas you would like evaluated, or reference photographs.

Receiving a photograph for evaluation does not automatically grant Fran Brows Studio permission to use that photograph for advertising, social media, portfolio, or promotional purposes. Promotional use of images may require separate authorization.

Appointment and Transaction Information

  • Appointment requests;
  • Appointment dates and times;
  • Rescheduling;
  • Cancellations;
  • Deposits;
  • Payments;
  • Purchased services;
  • Appointment history;
  • And service-related communications.

Complete credit or debit card information is generally processed directly by third-party payment providers and may not be stored directly by Fran Brows Studio.

Technical and Website Information

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Pages visited;
  • Time spent on pages;
  • Referring website;
  • Website activity;
  • Cookie identifiers;
  • And similar usage information.

3. How We Collect Information

We may collect information when you visit our website, complete a form on our website, complete a Facebook or Instagram Instant Form, respond to a Meta advertisement, communicate with us through WhatsApp, send us an SMS, call our business number, send an email, schedule an appointment, use a booking platform, send us a photograph, interact with our social media, or otherwise communicate with our team.

We may also receive information through technology providers used to operate our advertising, communication, booking, automation, analytics, and business systems.

4. How We Use Your Information

  • Respond to inquiries;
  • Contact prospective clients;
  • Evaluate requests;
  • Recommend appropriate services;
  • Schedule and confirm appointments;
  • Send appointment reminders;
  • Provide pricing information;
  • Provide pre-care or aftercare instructions;
  • Manage deposits, payments, and cancellations;
  • Provide customer service;
  • Follow up regarding an inquiry;
  • Communicate through whatsapp, sms, telephone, or email;
  • Operate meta lead ads forms;
  • Automate certain administrative or business processes;
  • Improve our services;
  • Evaluate advertising campaign performance and measure conversions;
  • Improve our website;
  • Prevent fraud or misuse;
  • Comply with legal obligations;
  • Maintain business records;
  • And protect our rights.

5. Facebook, Instagram, and Meta Lead Ads

Fran Brows Studio may use Facebook and Instagram Instant Forms to collect information from individuals interested in our services.

When you complete one of these forms, Meta may provide us with information you choose to submit, including name, telephone number, email address, responses to custom questions, service interest, availability, budget, and other information included in the form.

Information obtained through Meta Lead Ads will primarily be used to respond to your inquiry, communicate with you, and provide information regarding Fran Brows Studio services. Meta’s collection and processing of information is also governed by Meta’s own policies and terms.

6. WhatsApp Business

Fran Brows Studio uses or may use WhatsApp Business and the WhatsApp Business Platform to communicate with clients and prospective clients.

If you provide your telephone number and request information, we may contact you through WhatsApp regarding your inquiry, services, preliminary evaluation, pricing, availability, appointments, reminders, procedure preparation, follow-up, and other communications related to your request.

Use of WhatsApp Business is also subject to the applicable terms and policies of WhatsApp and Meta.

7. Automation and Make

Fran Brows Studio may use automation platforms, including Make, to connect systems such as Meta Lead Ads, WhatsApp Business, website forms, databases, communication tools, booking systems, and other business applications.

These automations may process information you provide in order to register a lead, organize responses, determine an appropriate message, send communications, identify the service requested, notify our team, and follow up regarding an inquiry. Certain communications may be generated or sent automatically.

8. Automated Messages and Communications

When you provide your contact information and request communication, Fran Brows Studio may contact you through WhatsApp, telephone, SMS, or email. Some messages may be sent using automated systems.

We may use your responses to personalize the content of communications. For example, someone seeking a procedure immediately may receive different information from someone who is only researching services.

9. Marketing Communications

Where permitted by law, and when the appropriate consent has been obtained where required, we may send information regarding services, promotions, updates, appointment availability, special offers, and other marketing content.

You may request to stop receiving promotional communications at any time. Administrative, transactional, or appointment-related communications may continue when necessary even if you opt out of promotional marketing.

10. Sensitive Information

We do not recommend submitting medical, health, or other sensitive information through general Meta advertising forms, public communications, or forms not specifically designed for that purpose.

Certain information necessary to determine eligibility or safety for a procedure may later be collected through appropriate consultation forms, intake forms, or informed consent documentation.

11. How We May Share Information

Fran Brows Studio may share limited information with vendors and service providers that help us operate our business, including, where applicable:

  • Meta platforms;
  • Whatsapp;
  • Make;
  • Website hosting providers;
  • Email providers;
  • Sms providers;
  • Appointment booking systems;
  • Payment processors;
  • Analytics providers;
  • Advertising platforms;
  • Crm providers;
  • Storage providers;
  • And other technology providers.

These providers may process personal information only to the extent necessary to provide their services, subject to their own terms, policies, and legal obligations.

12. Sale of Personal Information

Fran Brows Studio does not sell client or prospective client personal information to third parties in exchange for money. We do not collect lead information for the primary purpose of selling personal databases.

13. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate website features, remember preferences, analyze traffic, measure performance, understand website usage, measure advertising results, and support marketing activities.

These technologies may include third-party services provided by Meta, Google, or other vendors. You may manage certain cookie preferences through your browser settings or through any consent-management options available on our website.

14. Meta Pixel and Digital Advertising

We may use Meta Pixel or similar technologies to understand how users interact with our website and to measure the performance of Facebook and Instagram advertising campaigns. These tools may help us measure conversions, attribute results to advertising campaigns, build audiences, improve advertisements, and understand general website traffic behavior.

15. Google Analytics and Similar Tools

We may use Google Analytics or similar analytics platforms to collect aggregated or pseudonymized information about website activity, including pages visited, session duration, traffic sources, devices used, and overall website performance.

16. Retention of Personal Information

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain records, comply with legal obligations, resolve disputes, prevent fraud, maintain client history, and pursue legitimate business purposes. The specific retention period may vary based on the type of information and the nature of our relationship with you.

17. Information Security

Fran Brows Studio uses reasonable administrative, technical, and organizational measures designed to protect personal information. However, no Internet transmission or electronic storage system can guarantee absolute security. Accordingly, we cannot guarantee that personal information will always be protected against unauthorized access, loss, misuse, or security incidents.

18. Children’s Privacy

Our services are not intentionally directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website for general commercial purposes. If we become aware that such information has been collected improperly, we may take reasonable steps to delete it.

19. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to request access to your personal information, correction or updates of inaccurate information, deletion of personal information, limitation of certain uses, withdrawal of consent where applicable, information regarding how we process your information, and opt-out from certain promotional communications.

20. Requests to Access, Correct, or Delete Information

To request access, correction, or deletion of personal information, contact hello@franbrowstudio.com and use the subject line “Privacy Request.” To protect your information, we may request reasonable information to verify your identity before processing certain requests.

21. Opting Out of Communications

You may request to stop receiving promotional communications by replying to the message or using any available opt-out mechanism. You may also contact hello@franbrowstudio.com. Opting out of promotional communications does not necessarily prevent us from sending administrative, transactional, appointment-related, or service-related communications.

22. External Links

Our website may contain links to third-party websites, platforms, or services. Fran Brows Studio does not control the privacy practices of third-party sites and is not responsible for their privacy policies. We encourage you to review the privacy policies of any external service you use.

23. International and Third-Party Processing

Some technology providers may store or process information on servers located outside Georgia or outside the United States. By using our services, you acknowledge that information may be processed in jurisdictions where our providers operate, subject to their applicable data-protection mechanisms and applicable law.

24. Changes to This Privacy Policy

Fran Brows Studio may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, vendors, regulatory requirements, or internal processes. When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

25. Contact Us

If you have questions about this Privacy Policy or how Fran Brows Studio handles personal information, contact us:

Fran Brows Studio
734 Holcomb Bridge Rd Suite A
Norcross, GA 30071
United States
Phone: 470-607-0069
Email: hello@franbrowstudio.com
Website: franbrowstudio.com

Document note: This document is intended as a practical privacy-policy draft for publication and operational use. It is not legal advice and should be reviewed by qualified counsel if Fran Brows Studio requires advice regarding specific federal, state, or industry requirements.